FAQ
Frequently Asked Questions (FAQ)
Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, select your desired item, choose the size, and click “Add to Cart.” Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay & others.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders immediately to ensure timely delivery. If you need to make a change, contact us within 1 hour of placing your order. After that, we cannot guarantee any modifications.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping rates and delivery times will vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days. Delivery times vary:
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Domestic (Italy/EU): 2–5 business days
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International: 5–10 business days
Q: How can I track my order?
A: Once your order has shipped, you'll receive a tracking link via email. You can track the status of your delivery at any time.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed items in their original condition. Please visit our Returns Page for detailed instructions.
Q: How do I initiate a return or exchange?
A: Contact us at marklourenceofficial@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer free returns?
A: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Sizing & Product Info
Q: How do I know what size to order?
A: Each product page includes a detailed Size Guide. If you're in between sizes or need personalized advice, feel free to contact us.
Q: What materials do you use?
A: We prioritize premium, ethically sourced materials such as organic cotton, recycled fibers, and sustainable blends. Full material details are listed on each product page.
Q: Are your products true to size?
A: Yes, our garments are designed to fit true to size unless stated otherwise in the product description.
Care & Maintenance
Q: How should I wash your garments?
A: We recommend machine washing on cold with similar colors, and air drying when possible. Specific care instructions are listed on each item’s label.
Q: Do your clothes shrink?
A: Minimal shrinkage may occur if washed in hot water or tumble dried. To maintain the fit and fabric quality, follow the care label instructions carefully.
Other Questions
Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various amounts and can be sent instantly via email.
Q: Do you offer wholesale or collaborations?
A: For wholesale inquiries or collaboration opportunities, please reach out to us at marklourenceofficial@gmail.com
Q: How can I contact you?
A: You can reach our customer support team at marklourenceofficial@gmail.com or via our Contact Page. We aim to respond within 24–48 hours.
